Frequently Asked Questions

Who can I contact if I have questions?

If you would like to contact us via E-mail, please send a message to
For business gift questions please email us at

Call one of our friendly Customer Care Representatives at 1-800-990-8884.
For technical issues with the website please call 1-800-562-4502.

Regular Mail
Hale Indian River Groves
P.O. Box 691237
Vero Beach, Florida 32969

What are the cut-off dates for guaranteed standard delivery for upcoming holidays?

To assure Thanksgiving delivery, your orders should be in our hands by November 16­–th; for Hanukkah delivery, by December 16ˆ‡th; for Christmas delivery, by December 16th (for AZ, CA, LA and TX by December 14­th). For delivery to Canada, your orders should be in our hands by November 9th­† for Thanksgiving delivery and December 12th for Christmas delivery.

How many pieces of fruit are in the standard packs?

The following table lists the approximate number of fruit for each type of fruit in Hale Groves' standard packs:

4 Trays 3 Trays 2 Trays 1 Tray Sample Tray
All Oranges* 48 36 24 12 6
All Grapefruit 24-32 18-24 12-16 6-8 3-4
Tangerines** 60-72 45-54 30-36 15-18 6-8
Mixed Oranges,
28 O
12 G
21 O
9 G
14 O
6 G
7 O
3 G
3 O
2 G

*Includes Navel Oranges, Valencias, Temples, Honeybells, Sugarbelles, and Tangelos.

**Includes Tangerines and Mandarins.

What are the shipping and handling charges?

The charges are as follows:

Merchandise Total Add*
Up to $30.00 $9.98
$30.01 - $50.00 $14.98
$50.01 - $75.00 $19.98
$75.01 - $100.00 $24.98
$100.01 - $150.00 $34.98
$150.01 - $200.00 $39.98
$200.01 and over 19% of total
*Exception: Hale Season Supply Plans are $9.98 per package.

If you specifically request UPS or FedEx delivery, there is an extra per-package charge plus standard shipping and processing. Please call for rates.

How long does it take for a package to arrive?

Standard delivery takes approximately 10-14 days.
Here's why: Hale Groves won't pick your fruit until we've receive your order. There's no warehouse. No cold storage, either. Fruit this fresh takes up to 14 days from tree to doorstep. Our Grove Manager is out testing and tasting and timing the harvest. Depending on weather and ripeness, this can take up to a week. Once he's sure everything's perfect, we quickly hand pick the citrus into field bins, which go straight to our packing house. During the next 24 hours, the citrus is rinsed, graded up to six times for quality, then expertly packed into gift boxes. Your fruit never sits idle once it's picked, it's always on the move. Next it's put in climate controlled trucks, and depending on the distance from Florida, this can take up to 5 days. Last we release your gifts to the USPS office nearest the final destination. That's why it absolutely arrives the freshest, best-tasting fruit available anywhere.

For more information, visit our U.S. Shipping Guidelines page, or Outside U.S. Guidelines page.

Can I Send a Personalized Message?

Your personalized gift message will be included on the label to notify the recipient you are the generous sender.
Gift Message Example

Where do you ship?

During the seasonal months of November through April, Hale Groves delivers packages to:

  • The Continental US, Alaska and Hawaii
  • Canadian Provinces of Quebec, Ontario and Maritimes.

For more information, visit our Outside U.S. Guidelines page.

How do you ship your packages?

Our products are shipped in climate-controlled trucks to a distribution center near you. The package is then delivered right to your door by the US Post Office. Years of experience have proven this is the best method for our products.

What is your Freshness Guarantee?

It’s simple: If the gift you order doesn’t arrive fresh and perfect-if you and your gift recipients aren’t totally delighted-we’ll make it right.

How secure is your online ordering?

Hale Groves wants you to know that your online orders are secure. Our software ensures a secure environment for sensitive data. All orders are placed through a compatible Secure Sockets Layer (SSL) browser, which scrambles private data such as credit card numbers while they are being transmitted. The SSL ensures that unintended parties cannot intercept private information.

U.S. Shipping Guidelines

For requested UPS ground delivery rates vary. Please contact customer care. This delivery option will not shorten standard delivery time.

Normal delivery time is 10-14 days.

Holiday Shipping Cut-Off Dates
Current Holiday Cut-Off information can be found in the Holiday Cutoff Section on this page .

Express Shipping
Express shipping is available Monday through Wednesday only. Please call for rates. Rates are based on total weight and delivery zone, plus our standard handling charge.

Most orders placed by 10 a.m. can be delivered within 2-3 business days.

Please allow at least 4 business days prior to a holiday when requesting Express Shipping.

We do not ship to Europe.

Shipments to Alaska and Hawaii
For gift items shipping to Alaska or Hawaii, please call 1-800-990-8884 for rates.

We are unable to ship fruit to Hawaii at this time.

For other questions you may have call Customer Care at 1-800-562-4502.

Outside U.S. Shipping Guidelines

Shipments to Canada

We ship to the following provinces only: Quebec, Ontario and Maritimes.
Standard shipping and handling to Canada will have an additional $5 charge per package.
For Christmas Delivery, your order must be in our hands by December 12th.
Normal delivery time is 10 - 14 days.
We do not ship to Europe.

Ordering Information

Hale Groves Citrus shipping season begins in Mid-November and continues into June. Our fruit is picked, packed and shipped quickly to ensure grove fresh arrival to your door. Our temperature controlled trucks rush your orders to most areas, then standard local delivery to your home is made by the U.S. Postal Service. Delivery Times, Shipping and Handling
  • For specific holiday shipping cut-off information, visit the Holiday Cutoff Section on this page.
  • To find out about specific shipping guidelines, visit U.S. Shipping Guidelines, or visit Outside U.S. Guidelines.
  • For specific availability of Citrus, visit our Citrus Availability Information page.

In very rare instances, we may need to make a substitution to your order due to weather or shipment delays. Be assured that the item we substitute will be of equal or greater value than the item you ordered.

How to care for your citrus

Oranges last longest in a cool area that’s well ventilated. They maintain their flavor and quality for up to six weeks when refrigerated between 35 degrees Fahrenheit and 50 degrees Fahrenheit. Wipe off any surface moisture. Do not store in a plastic bag.

Grapefruit are best stored between 50 degrees Fahrenheit and 55 degrees Fahrenheit in a well ventilated, cool area away from moisture. The skin of the grapefruit can discolor if left in the refrigerator too long. Since it is a tropical fruit, it is sensitive to cold, but only superficially. Blemishes on the peel do not affect the flavor of the fruit inside.