Frequently Asked Questions

Who can I contact if I have questions?

E-mail
If you would like to contact us via E-mail, please send a message to CustomerCare@Halegroves.com.

Telephone
Call one of our friendly Customer Care Representatives at 1-800-562-4502.

Regular Mail
Hale Indian River Groves
P.O. Box 691237
Vero Beach, Florida 32969

What are the cut-off dates for guaranteed standard delivery for upcoming holidays?

  • Thanksgiving November 17; To Canada November 11
  • Hanukkah December 5; To Canada December 5
  • Christmas December 16; To Canada December 10
  • New Years Day December 16; To Canada December 10

How many pieces of fruit are in the standard packs?

The following table lists the ranges of the number of fruit for each type of fruit in Hale Groves' standard packs:

Type of Fruit 4 Trays
(36 lbs.)
3 Trays
(27 lbs.)
2 Trays
(18 lbs.)
1 1/2 Trays
(15 lbs.)
1 Tray
(9 lbs.)
1/2 Tray
(5 lbs.)
All Oranges 44-60 33-45 22-30 20-24 11-15 4-7
All Grapefruit 28-44 21-33 14-22 11-15 7-11 3-5
Mixed Oranges,
Grapefruit
32-48O
12-20G
24-36O
9-15G
16-24O
6-10G
10-14O
4-8G
8-12O
3-5G
4O-2G

What are the shipping and handling charges?

The charges are as follows:

Merchandise Total Add*
Up to $25.00 $9.98
$25.01 - $50.00 $14.98
$50.01 - $75.00 $19.98
$75.01 - $100.00 $24.98
$100.01 - $150.00 $34.98
$150.01 - $200.00 $39.98
$200.01 and over 19% of total
*Exception: Hale Season Supply Plans are $9.98 per package.

Requests for UPS are an additional $7.00 per package(UPS delivery will not shorten delivery time). For more information, visit our U.S. Shipping Guidelines page, or Outside U.S. Guidelines page.


How long does it take for a package to arrive?

Standard delivery takes approximately 10-14 days.
Here's why: Hale Groves won't pick your fruit until we've receive your order. There's no warehouse. No cold storage, either. Fruit this fresh takes up to 14 days from tree to doorstep. Our Grove Manager is out testing and tasting and timing the harvest. Depending on weather and ripeness, this can take up to a week. Once he's sure everything's perfect, we quickly hand pick the citrus into field bins, which go straight to our packing house. During the next 24 hours, the citrus is rinsed, graded up to six times for quality, then expertly packed into gift boxes. Your fruit never sits idle once it's picked, it's always on the move. Next it's put in climate controlled trucks, and depending on the distance from Florida, this can take up to 5 days. Last we release your gifts to the USPS office nearest the final destination. That's why it absolutely arrives the freshest, best-tasting fruit available anywhere.

For more information, visit our U.S. Shipping Guidelines page, or Outside U.S. Guidelines page.


Can I Send a Personalized Message?

Your personalized gift message will be included on the label to notify the recipient you are the generous sender.


What type of fruit is available now?

Note: Some gift items listed on our Web site may not be currently available. We list these items for those customers who need to pre-order for a special occasion or upcoming holiday.

Citrus Availability

Hale's premium citrus is great tasting, healthy and fun to eat or juice. We offer twelve delicious citrus varieties, each with its own distinctive taste. This year, taste all nine varieties-- you'll be very glad you did!

Listed below is a general guide of when our premium citrus varieties are available. For detailed gift availability, check each item as you shop, we list availability dates for your convenience.

Tangerines Tangerines are a breeze to peel and section. Great for lunch boxes or as a late night snack.
Available: October through mid-April

Florida Tangelos A unique peel and eat citrus fruit, the Nova combines both the flavors of Tangerine and Grapefruit.
Available: November through December

Navel Oranges The largest of all orange varieties, this thin-skinned fruit is a favorite because of its irresistible pure orange flavor.
Available: November through Mid-January

Holiday Red Navel Oranges Luscious deep red flesh and sweet flavor make this Navel truly unique.
Available: November through December

Sugar Belles Hale's new variety is a hybrid of Clementine and Honeybell, offering the very best of both.
Available: Mid to late December

Honeybells These rare treats are large bell-shaped hybrids that are a cross between the grapefruit and tangerine. They're called Honeybells because of their honey-sweet flavor and unique bell shape.
Available: January through Mid-February

Temple Oranges We call these oranges "Queen of the Crop." Their flavor melts in your mouth. Easy to peel and great for eating out of hand or juicing.
Available: February through mid-March

Ortanique Oranges A cross between an orange and a tangerine with a sweet juicy flavor and a rich aroma.
Available: March through April

Valencia Oranges A late ripening fruit, Valencias are heavy with juice and have a sweet delicate texture. Perfect for hand eating, sectioning, juicing or even freezing.
Available: March through June

Ruby Red Grapefruit These blushing beauties are thin-skinned, plump, and seedless. And each is naturally sweetened by the sun and Mother Nature.
Available: November through May

White Grapefruit So plump, juicy, thin-skinned and naturally sweet, many "grapefruit connoisseurs" choose White Grapefruit for their own eating enjoyment.
Available in: November through April

Deep Red Grapefruit These dazzling grapefruit feature a warm crimson blush outside and a deep, dark red flesh inside. Thin skinned, filled with juice.
Available in: November through April


Where do you ship?

During the seasonal months of November through April, Hale Groves delivers packages to:

  • The Continental US, Alaska and Hawaii
  • Canadian Provinces of Quebec, Ontario and Maritimes.

For more information, visit our Outside U.S. Guidelines page.


How do you ship your packages?

Our products are shipped in climate-controlled trucks to a distribution center near you. The package is then delivered right to your door by the US Post Office. Years of experience have proven this is the best method for our products.


What is your Freshness Guarantee?

It’s simple: If the gift you order doesn’t arrive fresh and perfect-if you and your gift recipients aren’t totally delighted-we’ll make it right.


How secure is your online ordering?

Hale Groves wants you to know that your online orders are secure. Our software ensures a secure environment for sensitive data. All orders are placed through a compatible Secure Sockets Layer (SSL) browser, which scrambles private data such as credit card numbers while they are being transmitted. The SSL ensures that unintended parties cannot intercept private information.


U.S. Shipping Guidelines

For requested UPS ground delivery, please add $7.00 per package. This delivery option will not shorten standard delivery time.

Normal delivery time is 10-14 days.

Holiday Shipping Cut-Off Dates
Current Holiday Cut-Off information can be found on our FAQs page.

Express Shipping
Express shipping is available Monday through Wednesday only. Please call for rates.

standard handling charge. For packages over 10 Pounds, rates are based on total weight and delivery zone, plus our standard handling charge.

Express Shipping is available for all of the continental United States.

Most orders placed by 10 a.m. can be delivered within 2-3 business days.

Please allow at least 4 business days prior to a holiday when requesting Express Shipping.

Sorry, we no longer ship to Europe.

Shipments to Alaska and Hawaii
For gift items shipping to Alaska or Hawaii, please call 1-800-289-4253 for rates.

We are unable to ship fruit to Hawaii at this time.

For other questions you may have call Customer Care at 1-800-562-4502.


Outside U.S. Shipping Guidelines

Shipments to Canada

We ship to the following provinces only: Quebec, Ontario and Maritimes.

Standard shipping and handling. No additional charges.

For Christmas Delivery, your order must be in our hands by December 12th.

Normal delivery time is 10 - 14 days.

We no longer ship to Europe.


Ordering Information

Hale Groves Citrus shipping season begins in Mid-November and continues into June. Our fruit is picked, packed and shipped quickly to ensure grove fresh arrival to your door. Our temperature controlled trucks rush your orders to most areas, then standard local delivery to your home is made by the U.S. Postal Service.

Delivery Times, Shipping and Handling

  • For specific holiday shipping cut-off information, visit our Frequently Asked Questions page.
  • To find out about specific shipping guidelines, visit U.S. Shipping Guidelines, or visit Outside U.S. Guidelines.
  • For specific availability of Citrus, visit our Citrus Availability Information page.

Substitutions
In very rare instances, we may need to make a substitution to your order due to weather or shipment delays. Be assured that the item we substitute will be of equal or greater value than the item you ordered.

Sales Tax
For all non-food, candy, or candy-coated gift items shipped within the State of Florida, please add 6% sales tax.