Shipping Policy

What are the cut-off dates for guaranteed standard delivery for upcoming holidays?

  • Thanksgiving November 17; To Canada November 11
  • Hanukkah December 5; To Canada December 5
  • Christmas December 16; To Canada December 10
  • New Years Day December 16; To Canada December 10

What are the shipping and handling charges?

The charges are as follows:

Merchandise Total Add*
Up to $30.00 $9.98
$30.01 - $50.00 $14.98
$50.01 - $75.00 $19.98
$75.01 - $100.00 $24.98
$100.01 - $150.00 $34.98
$150.01 - $200.00 $39.98
$200.01 and over 19% of total
*Exception: Hale Season Supply Plans are $9.98 per package.

How long does it take for a package to arrive?

Standard delivery takes approximately 10-14 days.
Here's why: Hale Groves won't pick your fruit until we've receive your order. There's no warehouse. No cold storage, either. Fruit this fresh takes up to 14 days from tree to doorstep. Our Grove Manager is out testing and tasting and timing the harvest. Depending on weather and ripeness, this can take up to a week. Once he's sure everything's perfect, we quickly hand pick the citrus into field bins, which go straight to our packing house. During the next 24 hours, the citrus is rinsed, graded up to six times for quality, then expertly packed into gift boxes. Your fruit never sits idle once it's picked, it's always on the move. Next it's put in climate controlled trucks, and depending on the distance from Florida, this can take up to 5 days. Last we release your gifts to the USPS office nearest the final destination. That's why it absolutely arrives the freshest, best-tasting fruit available anywhere.

For more information, visit our U.S. Shipping Guidelines page, or Outside U.S. Guidelines page.

Where do you ship?

During the seasonal months of November through April, Hale Groves delivers packages to:

  • The Continental US, Alaska and Hawaii
  • Canadian Provinces of Quebec, Ontario and Maritimes.
  • Update: Hale Groves takes orders year-round and ships to Canada and the citrus-producing states of California, Arizona, Texas or Louisiana from November-April

For more information, visit our Outside U.S. Guidelines page.

How do you ship your packages?

Our products are shipped in climate-controlled trucks to a distribution center near you. The package is then delivered right to your door by the US Post Office. Years of experience have proven this is the best method for our products.

U.S. Shipping Guidelines

Normal delivery time is 10-14 days.

Holiday Shipping Cut-Off Dates
Current Holiday Cut-Off information can be found on our FAQs page.

Express Shipping
Express shipping is available Monday through Wednesday only. Please call for rates.

standard handling charge. For packages over 10 Pounds, rates are based on total weight and delivery zone, plus our standard handling charge.

Express Shipping is available for all of the continental United States.

Most orders placed by 10 a.m. EST can be delivered within 2-3 business days.

Please allow at least 4 business days prior to a holiday when requesting Express Shipping.

Shipments to Alaska and Hawaii
For gift items shipping to Alaska or Hawaii, please call 1-800-289-4253 for rates.

We are unable to ship fruit to Hawaii at this time.

For other questions you may have call Customer Care at 1-800-562-4502.

Outside U.S. Shipping Guidelines

Shipments to Canada

We ship to the following provinces only: Quebec, Ontario and Maritimes.

Standard shipping and handling. No additional charges.

For Christmas Delivery, your order must be in our hands by December 10th.

Normal delivery time is 10 - 14 days.

We no longer ship to Europe.

Ordering Information

Hale Groves Citrus shipping season begins in Mid-November and continues into June. Our fruit is picked, packed and shipped quickly to ensure grove fresh arrival to your door. Our temperature controlled trucks rush your orders to most areas, then standard local delivery to your home is made by the U.S. Postal Service.

Delivery Times, Shipping and Handling

  • For specific holiday shipping cut-off information, visit our Frequently Asked Questions page.
  • To find out about specific shipping guidelines, visit U.S. Shipping Guidelines, or visit Outside U.S. Guidelines.
  • For specific availability of Citrus, visit our Citrus Availability Information page.

Substitutions
In very rare instances, we may need to make a substitution to your order due to weather or shipment delays. Be assured that the item we substitute will be of equal or greater value than the item you ordered.

Sales Tax
For all non-food, candy, or candy-coated gift items shipped within the State of Florida, please add 6% sales tax.