Frequently Asked Questions
How to care for your citrus
Oranges last longest in a cool area that’s well ventilated. They maintain their flavor and quality for up to six weeks when refrigerated between 35 degrees Fahrenheit and 50 degrees Fahrenheit. Wipe off any surface moisture. Do not store in a plastic bag.
Grapefruit are best stored between 50 degrees Fahrenheit and 55 degrees Fahrenheit in a well ventilated, cool area away from moisture. The skin of the grapefruit can discolor if left in the refrigerator too long. Since it is a tropical fruit, it is sensitive to cold, but only superficially. Blemishes on the peel do not affect the flavor of the fruit inside.
Who can I contact if I have questions?
E-mail
If you would like to contact us via E-mail, please send a message to customercare@halegroves.com
For business gift questions please email us at corporategifts@halegroves.com
Telephone
Call one of our friendly Customer Care Representatives at 1-800-990-8884
For technical issues with the website please call 1-800-562-4502
Regular Mail
Hale Indian River Groves
P.O. Box 691237
Vero Beach, Florida 32969
What is your Freshness Guarantee?
It’s simple: If the gift you order doesn’t arrive fresh and perfect—if you and your gift recipients aren’t totally delighted—we’ll make it right.
How long does it take for a package to arrive?
Standard delivery will arrive during the selected arrival week
Express orders made before noon EST will ship the same day, and orders made after noon EST will ship the following day.
Holiday selections will arrival during the following times:
Christmas: 12/4-12/24
Thanksgiving: 11/20-11/26
Hanukkah: before 12/22
What are the cut-off dates for guaranteed standard delivery for upcoming holidays?
To ensure Thanksgiving delivery, your order should be in our hands by November 17.
For Hanukkah delivery, order by December 8.
For Christmas and New Year's, order by December 18.
What are the shipping and handling charges?
| Merchandise Total Before Discounts | Add* |
| Up to $25.00 | $7.99 |
| $25.01 - $35.00 | $10.99 |
| $35.01 - $45.00 | $13.99 |
| $45.01 - $60.00 | $17.99 |
| $60.01 - $75.00 | $22.99 |
| $75.01 - $100.00 | $28.99 |
| $100.01 - $125.00 | $35.99 |
| $125.01 - $150.00 | $42.99 |
| $150.01 - $200.00 | $51.99 |
| $200.01 and over | 26% of total |
| *Exception: Plans, discounted items, or certain promotional products may have different shipment charges.” |
If you specifically request UPS or FedEx delivery, there is an extra per-package charge plus standard shipping and processing. Extra charges apply when shipping to Alaska, Hawaii and Canada. Please call for rates.
Where does the gift message appear?
Your personalized gift message will be included on the label to notify the recipient you are the generous sender. Please note that not all gifts have a label that supports a gift message. 
How do you ship your packages?
Our products are shipped in climate-controlled trucks to a distribution center near you. The package is then delivered right to your door by the US Post Office. Years of experience have proven this is the best method for our products.
Where do you ship?
Hale Groves delivers packages to:
- The Continental US, Alaska and Hawaii
- Canadian Provinces of Quebec, Ontario and Maritimes
For more information, visit our Shipping Information section.
Shipping Information
For requested UPS ground delivery rates vary, please contact customer care. This delivery option will not shorten standard delivery time.
Normal delivery time is 10-14 days.
Express Shipping
Available Monday through Wednesday only. Please call for rates.
Most orders placed by 10 a.m. can be delivered within 2-3 business days.
Please allow at least 4 business days prior to a holiday when requesting Express Shipping.
Alaska and Hawaii
Extra charges apply when shipping to Alaska and Hawaii. Please call for rates.
We do not ship fruit to Hawaii.
Additional Shipping and Processing Information
All shipping and processing charges are based on the regular price of merchandise shipped to a named recipient at a single address. To ensure your gift arrives in perfect condition, we recommend shipping to a street address, not a P.O. Box. Incorrect addresses may delay shipment. Please double-check your recipients address. We reserve the right to correct error(s) in printed or electronic publications. If rising costs affect shipping charges, a surcharge may be included and will be reflected in your order total.
International Shipping Information
Canadian Delivery
Gift packages may be ordered for delivery to the provinces of Ontario, Quebec and the Maritimes. There is an additional $20.00 charge per delivery for this service. Normal delivery time is 10-14 days. No shipping to PO boxes.
Canadian order deadline for Thanksgiving delivery is November 19. Canadian order deadline for Christmas, Hanukkah and New Year's is December 17.
We do not ship to Europe.
Ordering Information
Offers
From time to time Hale Groves may offer special promotions or discounts. In these instances the discount valid through date will be published on the promotion. It should also be noted that promotions or discounts are not valid on previous purchases and cannot be combined with any other offer or discount.
Substitutions
In very rare instances, we may need to make a substitution to your order due to weather or shipment delays. Be assured that the item we substitute will be of equal or greater value than the item you ordered.Sales Tax
We are required by law to collect state and local taxes for shipments to states in which we have established a physical or economic presence. The taxability of food or combination of items varies by state. Delivery and processing will be taxed when the product is taxable. Tax is only an estimate. Applicable taxes will be applied when your payment is processed.
All exempt customers need to provide us with proper documentation. For example: a copy of your state’s resale certificates, exemption certificates, or other acceptable proof of your exempt status for the state to which the product is shipped. Please fax this documentation to 1-877-329-4253 prior to submitting your order.
How secure is your online ordering?
Hale Groves wants you to know that your online orders are secure. Our software ensures a secure environment for sensitive data. All orders are placed through a compatible Secure Sockets Layer (SSL) browser, which scrambles private data such as credit card numbers while they are being transmitted. The SSL ensures that unintended parties cannot intercept private information.
Why did my citrus come with blue mold?
Most consumers associate mold with something that is old, but that is not what happens in this case: blue mold occurs, especially with freshly picked fruit. We do everything we can to combat it, but unlike grocery stores that store fruit for several weeks, who can throw it away, our fruit is days/hours old and the mold first shows up when in transit
